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HEALTHWATCH: Your experience of waiting for NHS treatment.

Are you currently, or have you recently, been waiting for medical treatment in the NHS? Healthwatch Southwark want to hear from you!

You can take part if you live in Southwark and have waited to receive treatment at hospital in the past two years or you are currently waiting to receive treatment. Recruitment for participants is ongoing throughout 2020


Healthwatch Southwark is launching an exciting new project focusing on local people’s experiences of waiting for hospital treatment.

Waiting times are a priority area in the NHS because many people are often waiting longer than they’d like for treatment. This can have an impact on their mental wellbeing, physical health, and lives in general.

To address this, Healthwatch Southwark invite you to take part in their research project to share your valuable knowledge and experience of waiting for treatment in the NHS.

The project will explore your experiences of waiting for hospital treatment – not just the time you waited from referral to treatment, but what it was like from when you decided to go to the doctor.

Healthwatch are looking to understand waiting beyond the numbers and targets, and learn about people’s journeys from when they first noticed their symptoms to when they started treatment.

They also want to know what kind of information and support people are getting while they’re waiting for treatment, and how they manage their health in the meantime.

The study, entitled Waiting for Hospital Treatment, will be used to make a difference to the care provided in Southwark for future patients. Hearing about what’s working, what isn’t, and what people want from their care helps to drive improvements in local health and social care services.

What kind of things does the research involve?

In the first phase of the project, the team will invite patients who received surgical treatment for arthritis, surgical treatment for an eye condition (such as cataracts), or hospital treatment for bowel, gynaecological or blood cancer to share their experiences.The second phase of the research is still under consideration.

The participants will take part in a focus group with other people who have had a similar treatment at a suitable location and time. You will be asked to share your story in an a supportive and confidential environment among others who have experienced something similar.

The research will involve group discussion on your experiences of getting a referral for treatment, waiting, and what could be done better.

Each focus group will last between 1.5-2 hours and refreshments will be provided. You will be asked to fill in an anonymous form about your demographic characteristics and sign a consent form before taking part.

All the information collected during the project will be kept strictly confidential and stored securely in password-protected computer folders. You will not be identifiable in any reports we publish.

You can download more information on the project here

Register your interest:

Please contact Healthwatch Southwark on 0207 658 7005 or info@healthwatchsouthwark.org to participate in the research or ask for more information.

Community Southwark

Community Southwark

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